Live Chat Software
The live chat platform that will revolutionize your customer support game.
It’s an omnichannel messaging powerhouse. Your agents will have a streamlined view of every customer conversation. They'll be able to manage several incoming chat queries with ease. Meanwhile, your customers will experience the convenience of being able to reach you on any channel (e.x. live chat, SMS text message, Facebook, Instagram, WhatsApp or email). The only channel our customizable chat widget doesn't handle is skywriting (yet). Welcome to a world full of happier agents and customers.
One platform. Endless possibility.
Start a free trial to tryout the best chat tools on the market. No credit card needed.
Feature spotlight
Turning Mere Mortals Into Support Ninja Warriors
Who wouldn’t want to be faster, more powerful, and turbocharged? With our intuitive Agent Workspace, your team is one click away from the tools they need to provide next-level customer support. Intuitive design and ChatGPT-powered AI will help agents manage several conversations at once and resolve customer requests with speed and precision. Become a support ninja with instant access to customer data and one streamlined dashboard for all customer requests. Hiya!
Go Mobile Or Go Home
If your support isn’t mobile, you might as well be communicating with smoke signals. Modern customers demand modern solutions. LiveHelpNow will allow your customers to connect from anywhere, any way, any time. Let them text you, message you, and email you. Sound hectic? Don’t worry. Your operators will maintain one clean, streamlined view of every interaction. Your agents will feel like they just landed a job on Easy Street. And, with unprecedented access to your brand, your customers will feel like family.
Become A Know-It-All. Literally.
Enterprise reporting and our groundbreaking KPI Dashboards provide your team with unprecedented visibility. Gain razor sharp insights into key metrics. Use data to optimize operational performance. Identify support trends, track conversions, view chat transcript history, monitor agent performance, and more!
Live Chat Benefits
Everything you need to provide superior support.
Omni-Communications
Customers can communicate through any channel (e.x. SMS, email, live chat, Instagram, WhatsApp or Facebook). Yet, your team receives one streamlined communication history.
AI Chatbot
Free up your agents’ time, so they can provide more specialized attention. Our AI chatbot, Hue, can answer FAQs and deflect live conversations (even phone calls!) by up to 80%.
Reduce Agent Error
Increase agent speed and reduce mistakes with AI-recommended canned responses. Plus, get a leg up with chat sneak peek. The feature allows agents to see what a customer is typing before it’s submitted.
SMS/Text-to-Chat
Give your customers the power to text you using your existing business line. Every text will be immediately fed to your agents via one streamlined workspace. And if you want to make response time even more efficient, Hue can be integrated with ease to answer text messages.
Whisper Technology
Supervisors can “whisper” answers and advice right through the chat window. These “whispers” are visible only to the agent. This reduces agent error and improves response speed. US Patents Nos. 9,178,950 and 9,584,375; and Patent Pending
Key Integrations
You’ve got tools in place that you love. That’s why our software connects with your CRM, and marketing automation tools. Integrate with Salesforce, Zapier, Hubspot, Zoom, and more!
Automatic Chat Tagging
AI-tagged by topic, customer communications get an organizational makeover. Keep customer interactions categorized. Easily identify issues and trends (i.e. sales, returns, pricing, complaints).
KPI Dashboard
Gain unprecedented visibility into team performance. Identify top performers, pinpoint weaknesses, and receive real-time metrics (e.x. response time, dropped chats, and more).
Free Training & Onboarding
Get ready to impress your customers with outstanding service and speed. We’ll get your tools optimized and team trained on best practices.
Queueing and Skill routing
Streamline your customer support and ensure efficient communication with our innovative chat queuing and skill routing solution. Intelligently route customer inquiries to the most suitable agent based on their skills, availability, and the complexity of the issue.
Reporting
Comprehensive analytics will optimize customer service and provide key insights into metrics like handling times, waiting times, agent performance, peak hours and workforce management. And wait until you see the analytics generated by Hue AI. You’ll learn more about your customers than ever before and be able to train the AI with just a couple of clicks.
Security
Highest level of protection for your data with advanced security controls such as multi-factor authentication (MFA) and IP Whitelisting. Ensure compliance with HIPAA, PCI, ADA, and provide customizable data retention policies along with Single Sign-On services. Experience ultimate safety and streamlined access, all under one umbrella.
Book a free trial today!
Get a free trialLive Chat Success in Tarrant County, Texas
Tarrant County Receives Prestigious National Award for Its Live Chat Program
With the right tools and a customer service mindset, Tarrant County Clerk’s Office in Texas is quick, efficient, and gets residents answers to their questions within minutes. This doesn’t sound like the government office you know? Well the Tarrant County team has won awards and LiveHelpNow Live Chat is a part of their success. And only 90 days after chat implementation, call volume was reduced by 80%.
Recent Articles
Sep
30
Beyond the Basics: How Live Chat Enhances Communication for Property Managers Using Channel Managers
09/30/2024 By: Maria De Jesus
If you manage many properties, you’ve likely heard of using a channel manager to streamline your operations. They help organize listings, bookings, and messages in one spot, making it easier to manage your reservation process. Super handy for managing your booking channels, right? But here’s the catch—channel managers handle the basics well, but their communication […]
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Sep
23
Why 24/7/365 Support is the Secret Weapon Your Business Needs to Win Customers
09/23/2024 By: Maria De Jesus
Imagine this: a customer contacts your business after hours needing help, but no one is there. They leave frustrated, and you might lose them for good. Not ideal, right? Now, picture having 24/7/365 support. This ensures your business is always available, turning frustration into satisfaction. But how does nonstop support actually help? Let’s break it […]
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Sep
13
Stop Wasting Time on Calls: How Call Deflection Boosts Customer Service Efficiency
09/13/2024 By: Maria De Jesus
Waiting on hold for customer service frustrates both customers and companies. With the rising need for quick solutions, handling all inquiries by phone is inefficient and outdated. Enter call deflection—a powerful tool that saves time while boosting customer satisfaction and service efficiency. Here’s how call deflection works, why it’s vital in modern customer service, and […]
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